Complaints
Melissa Polska is liable for any lack of conformity of the goods with the contract existing at the time of delivery and revealed within 2 years from now on, in accordance with the provisions of the Consumer Rights Act of 30 May 2014.
If you believe that the goods you purchased are inconsistent with the contract/defective, you may file a complaint in accordance with the relevant legal provisions.
To submit a complaint:
1. Fill out the complaint form and pack it in the parcel along with the goods you are complaining about. You can download the form HERE . If you don't have a printer or don't want to use our form, please prepare a handwritten complaint description. However, we encourage you to use our pre-printed form, which will make filing a complaint much easier.
2. Send the package . Please send your complaint to our customer service address: Return Melissa Polska, ul. Żmigrodzka 242D, 51-180 Wrocław
Please do not send us parcels with the "cash on delivery" option - we do not have the technical capability to receive such a parcel.
3. Wait to consider the complaint
Complaints are reviewed no later than 14 days from the date of receipt of the product in question. If the complaint is deemed justified, we will process the claim in accordance with applicable law. If you would like to check whether your parcel has safely reached our customer service, you can do so on the website of the carrier through which you returned the parcel.
We would like to remind you that the e-mail address at which you can contact us is: sklep@shopmelissa.pl
Please send the complained goods to us at the following address:
Melissa Poland
Żmigrodzka Street 242D
51-180 Wroclaw
tel. +48 739 927 379