Product returns

You have the right to return the purchased product within 30 days from the date of receipt of the shipment (right to withdraw from the sales contract).

To make a return:

1. Complete the return form and pack it into a package together with the advertised goods. You can download the form HERE . If you do not have a printer or do not want to use our form, please prepare your own return. However, we encourage you to use the form we have prepared, which will make making your return much easier.

2. Send the parcel . Send the return yourself to the address of the warehouse that handles our orders: Melissa Polska - Mercheo Fulfillment Warehouse , Street Henryka Dąbrowskiego 44, 59-930 Pieńsk with the note "Return Melissa Polska".

Please do not send us parcels with the "cash on delivery" option - we are not technically able to collect such a parcel.

3. Wait for information from us about the receipt and processing of the return

The deadline for returning the payment may be from 3 to 14 days under the terms specified in the law. However, we try to refund the funds within a maximum of time 3-4 days from the date of receipt of the return.

If you want to check whether your parcel has safely reached our customer service, you can do it on the website of the carrier through which you sent the parcel.

We would like to remind you that the e-mail address where you can contact us is:

Send the returned goods to us at the following address:

Melissa Polska - Mercheo Fulfillment Magazine

Street Henryka Dąbrowskiego 44

59-930 Pieńsk

tel. +48 739 927 379